AI-Powered Customer Experience

About This Assessment

This assessment evaluates professionals’ knowledge and application of Artificial Intelligence (AI) in enhancing customer experiences. As customer expectations continue to evolve, organizations increasingly leverage AI to deliver more personalized, seamless, and efficient interactions. From AI-driven chatbots that handle customer queries in real-time to advanced personalization engines that tailor offers, messaging, and recommendations, AI is transforming how businesses engage with customers across the entire journey.The test assesses understanding of AI-powered tools, customer journey optimization techniques, conversational AI design, predictive analytics, and sentiment analysis. It also covers the practical integration of AI within CRM systems, omnichannel customer support, and marketing automation platforms.Designed for marketing managers, customer experience (CX) specialists, and digital transformation leaders, this assessment ensures candidates can demonstrate proficiency in designing AI-enabled customer experience strategies that drive loyalty, satisfaction, and revenue growth.

Instructions

35 questions.Duration: 45 minutes.This is an AI-proctored assessment; your camera and microphone may be monitored.Do not switch tabs during the test; tab switching will auto-submit your attempt.Copying and plagiarism are strictly prohibited.Ensure a stable internet connection.Attempt all questions; there is no negative marking.Read each question carefully before answering.Time is strictly monitored; incomplete submissions will be auto-saved.Avoid the use of calculators or external tools unless specified.You must complete the assessment in one sitting.Certificates will only be awarded upon achieving the minimum passing score.DO NOT SWITCH THE TABS. SWITCHING TABS OR WINDOWS FOR 3 TIMES WILL ATTRACT ENDING OF THE TEST

Skills Evaluated